• Prince 2 Process Model
  • SU - Starting up a Project
    • Project Mandate
    • Business Case
    • Resource Management
    • Project Brief
    • Project Approach
  • IP - Initiating a Project
    • Quality Management
    • Business Case
    • Risk Management
    • Project Plan Management
    • PID - Project Initiation Document
    • Communication Plan
    • Acceptance Criteria
  • PL - Planning
    • Project Plan Management
  • CS - Controlling a Stage
    • Issue Management
    • Work Package Management
    • Exception Report
    • Checkpoint Report
    • Highlight Report
    • Change Management
  • DP - Directing a Project
  • CP - Closing a Project
  • SB - Managing Stage Boundaries
    • Risk Management
    • Business Case
    • Exception Report
  • MP - Managing Product Delivery
    • Product Description

• ITIL - IT Infrastruture Library
  • Service Delivery
  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Service Level Management
  • Financial Management
  • Capacity Management
  • Continuity Management
  • Availability Management
  • KPI - Key Performance Indicators
• ITSCMM - IT Service Capability Maturity Model
• CMMi for services
• CobiT - Control Objectives for Information and related Technology

Software Development

• UML - Unified Modeling Language
  • Requirements
  • Objects
  • Use Case
  • Static structure diagram
  • Package diagram
  • Activity diagram
  • Collaboration diagram
  • Component diagram
  • Deployment diagram
  • Class Diagram
  • Sequence Diagram
  • State Diagram
• RUP Rational Unified Process
• CMMi-DEV - Capability Maturity Model Integration