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- Goal
- To ensure that standardised methods and
procedures are used for efficient and prompt
handling of changes in order to minimise the
impact of any related incidents upon service
- Why change management?
- Ensure standardised methods, processes and
procedures and used for all changes
- Facilitate efficient and prompt handling of
all changes
- Maintain the proper balance between the need
for change and the potential detrimental impact
of changes
- Responsibilities
- Raising and recording changes
- Assessing the impact, cost, benefit, and
risk of proposed changes
- Developing business justification and
obtaining approval
- Managing and co-ordinating change
implementation
- Monitoring and reporting on the
implementation
- Reviewing and closing (RFCs) requests for
change
- CAB (Change Advisory Board)
- Change manager chairing the process
- Relevant IT services staff
- Suppliers, maintainers and developers
- Customers and users
- Office services and other non-IT supporting
services
- Experts/technical consultants
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