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- `Goal
- To support the overall continuity management
process by ensuring that the required IT
technical services facilities can be recovered
within required and agreed business time-scales
- Why IT Service Continuity Management
- Ensuring business survival by reducing the
impact of a disaster or major failure
- Reducing the vulnerability and risk to the
business by effective risk analysis and risk
management
- Preventing the loss of customer and user
confidence
- Producing IT recovery plans that are
integrated with and fully support the
organisation's overall business continuity plan
- Responsibilities
- The available IT service continuity options
must be understood and the most appropriate
solution chosen in support of the business
requirements
- Roles and responsibilities need to be
identified, and endorsed and communicated from a
senior level to ensure respect and commitment
for the process
- IT recovery plans and business continuity
plans should be aligned and regularly reviewed,
revised and tested
- Recovery options
- Options need to be considered for:
- People and accommodation
- IT systems, networks and processes
- Critical services such as power, water,
post etc.
- Critical assets such as paper records,
reference material, etc.
- Options
- Do nothing
- Manual back-up
- Reciprocal arrangement
- Gradual recovery (Cold standby)
- Intermediate recovery (Warm standby)
- (Hot standby)
- Risk analysis
- CRAMM (CCTA Risk Analysis and Management
Method)
- identification of risks: threats,
vulnerabilities and impacts
- Countermeasures
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