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- Goal
- Why financial management for IT Services
- Assist in the management and reduction
of overall long term costs
- Identify the actual cost of services and
their provision
- Providing accurate and vital financial
information to assist in decision making
- Identify how IT adds value to the customers
business
- Enable the calculation of total cost of
ownership and return on investment
- Make customers aware of what services
actually cost, if appropriate
- Support the recovery of costs from customers
if appropriate in a fair equitable manner
- Provide measurements of value for money and
provide incentives to produce quality services
aligned to business needs
- Help influence customer behaviour for
example b providing incentives for using
non-critical resources
- Encourage more efficient use of resources
- Provide better cost information and control
of external contracts and suppliers
- Assist in the assessment and management
changes
- Enable the organisation to account fully for
the spend on IT services and to attribute these
costs to the services delivered to the
organisation's customers
- Assist management decisions on IT investment
by supporting detailed business cases for
changes to IT services
- Control and manage the overall ITbudget and
enable the fair and equitable recovery of costs
(by charging) for the provision of IT
- Cost elements
- Hardware: Mainframes, disk storage,
networks, PCs, portables, local servers
- Software: Operating systems, applciations,
databases. monitoring and management tools
- People: Payroll costs, benefits, re-location
costs, ecpenses and consultancy
- Accommodation: Offices, storage, secure
areas, utilities
- External Service: Security services, DR
(Disaster Recovery), Outsourcing services
- Transfer: Internal charges from other cost
centres within the organisation
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