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- Process improvement definition
- Reviewing where we are now
- Defining the mission statement
- Setting goals and objectives
- Defining roles ad responsibilities
- Communication
- Raising the awareness
- Publishing and circulating information
- Seminars, briefings and workshops
- Planning
- Producing statement of requirements
- Designing the process improvements
- Producing the plan
- Identifying resources and defining the
training
- Completing a cost / benefit analysis
- Obtaining management commitment
- Implementation
- Developing and improving the process
- Implementing the plan with reviews and
reports
- Developing and customising the tools
- Training IT staff, customers and users
- Producing documentation procedures and
deliverables
- Testing
- Measurement and reporting and metrics
- Review and audit
- Review and comparison of actual achievements
with goals and objectives
- Post implementation project review
- Identifying and publicising and benefits
- Reviewing for effectiveness and efficiency
- Auditing for compliance
- Monitoring, reviewing and developing future
improvements
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