|
|
ITIL (IT Infrastructure Library)
 |
An infrastructure library developed in the UK.
ITIL is a widely accepted approach to IT service
management in the world. ITIL provides a cohesive
set of best practice, drawn from the public and
private sectors internationally. It is supported by
a comprehensive qualifications scheme, accredited
training organizations, and implementation and
assessment tools. The best practice processes
promoted in ITIL support and are supported by the
British Standards Institution's standard for IT
service Management (BS15000) |
|
|
|
|
|
|
|
