1- Initial Level

  • The IT service delivery process is characterized as ad-hoc and occasionally even chaotic. Few processes are defined and success depends on individual effort an heroics
Management Enabling Delivery
  • Ad-hoc
  • Ad-hoc
  • Ad-hoc

The model consists of 5 maturity levels, which contains key process areas. For an organization to reside on a certain maturity level, it needs to implement all of the key processes for that level and the those of lower levels.

ITCMM Levels: 1, 2, 3, 4, 5

 

 
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by: www.turnerdesign.org