Management	Enabling	Delivery
Service Commitment Management Service Delivery Planning Service Tracking and Oversight Subcontract Management	Configuration Management Service Request & Incident Management Service Quality Assurance

The model consists of 5 maturity levels, which contains key process areas. For an organization to reside on a certain maturity level, it needs to implement all of the key processes for that level and the those of lower levels.

ITSCMM Levels: 1, 2, 3, 4, 5