3 - Defined Level

  • The IT service processes are documented, standardised, and integrated into standard service processes. All services are delivered using approved, tailored versions of the organisation’s standard service processes
Management Enabling Delivery
  • Integrated Service Management
  • Organisation Service Definition
  • Organisation Process Definition
  • Organisation Process Focus
  • Training Programme
  • Inter-group Coordination
  • Resource Management
  • Problem Management
  • Service Delivery

The model consists of 5 maturity levels, which contains key process areas. For an organization to reside on a certain maturity level, it needs to implement all of the key processes for that level and the those of lower levels.

ITSCMM Levels: 1, 2, 3, 4, 5

 

  
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by: www.turnerdesign.org