|
Management |
Enabling |
Delivery |
- Financial Service Management
- Quantitative Process management
|
|
-
•Service Quality
Management
|
The model consists of 5 maturity levels, which
contains key process areas. For an organization to
reside on a certain maturity level, it needs to
implement all of the key processes for that level
and the those of lower levels.
ITSCMM Levels:
1, 2,
3, 4,
5