The person who is paying for the
project is called the
customer or
executive. The person who is going
to use the results or outcome of the
project, or who will be impacted by
the outcome of a project, is called
the user. On some projects, the
customer and user may be the same
person. The person who provides the
expertise to do the actual work on
the project (ie will be designing
and building the outcome) is called
the supplier or specialist. All of
these people need to be organised
and co-ordinated so that the project
delivers the required outcome within
budget, on time and to the
appropriate quality.
Each PRINCE2
project will have a
Project Board
made up of the customer (or
executive), someone who can
represent the user side and someone
to represent the supplier or
specialist input. In PRINCE2, these
people are called Customer, Senior
User and Senior Supplier
respectively. The Project Manager
reports regularly to the Project
Board, keeping them informed of
progress and highlighting any
problems he/she can foresee. The
Project Board is responsible for
providing the Project Manager with
the necessary decisions for the
project to proceed and to overcome
any problems.
Providing an independent view of
how the project is progressing is
the job of Project Assurance. In
PRINCE2, there are three views of
assurance; business, user and
specialist. Each view reflects the
interests of the three Project Board
members. Assurance is about checking
that the project remains viable in
terms of costs and benefits
(business assurance), checking that
the users’ requirements are being
met (user assurance), and that the
project is delivering a suitable
solution (specialist or technical
assurance). On some projects, the
assurance is done by a separate team
of people called the Project
Assurance Team, but the assurance
job can be done by the individual
members of the Project Board
themselves.
On most projects
there is a lot of administrative
work needed, keeping everyone
informed, arranging meetings,
keeping plans up-to-date, chasing
things up, keeping files, etc.
Project Managers often do all this
work themselves, particularly on
smaller projects. But if there are a
number of projects going on at the
same time, a Project Support Office
can be setup to help the Project
Managers with this work.
Apart from describing the
different people involved on a
PRINCE2 project, and what they are
each responsible for, the method
also explains how to manage risk,
how to manage quality, and how to
control change on the project. Risk
Management is about working out what
could go wrong and planning what to
do if it does.
Quality Management is
about checking the quality of work
done on the project, either by
testing it or reviewing the work in
some way. There are always lots of
changes during the life of a
project; people change their minds,
other things happen, which affect
what the project is doing. PRINCE2
has a technique of controlling the
way changes impact the project in
order to prevent the project going
off in the wrong direction.
So, PRINCE2 is a method for
managing projects. It helps you work
out who should be involved and what
they will be responsible for. It
gives you a set of processes to work
through and explains what
information you should be gathering
along the way. But PRINCE2 doesn’t
do the work for you, it cannot
guarantee that your projects will be
successful. Good projects, which
deliver quality results, on-time and
within budget are dependent on the
quality of people involved from
Project Board down to individual
team members.